Support portal:
your service case, always in view.
What you can do in the portal
Alongside phone and email, the portal is one of three ways to reach our support. You choose the right service yourself, include the serial number and fault description straight away, and can see the status of your case at any time.
One case, one place, one history.
Each ticket collects everything that belongs to it: your description, our questions and answers, files and delivery notes. Nobody has to ask again what has already been discussed.
- New messages are flagged in the ticket and, if you wish, also sent by email.
- Search filters and hiding closed tickets keep the list clear.
- Tickets can be shared with up to 16 colleagues from your company.
- Quotes, for example for repairs, can also go to a second address, such as your purchasing team.
- At the end, you rate our service directly in the ticket.
- The portal runs in the browser, on tablets and smartphones too.
Access in three steps
- RegisterOn support.opal-holding.com choose “Register” and enter your personal business email address and a password. Please do not use shared addresses such as info@.
- Add your detailsEnter your name, company and contact details and save.
- ActivateLog in with your email address and password and enter the activation code you receive by email from support@opal-holding.com. If no message arrives, check your spam folder.
The detailed portal guide (in German) is available as a PDF on the start page of the portal.
The portal is called “ADC & OPAL Support Portal” because our subsidiary ADC Distribution also uses it. For you, nothing changes.
How fast we respond is set by your contract.
The portal accepts your request at any time. It is handled within your service level, from office hours to around the clock. The coverage and response times that apply to you are set out in your maintenance contract, which you can view in the portal.
Frequently asked questions about the support portal
Who can register?
OPAL customers. Please register with your personal business email address, not a shared address.
Do I need a maintenance contract?
No. Repairs, support on a time basis and technical questions can also be submitted without a contract. With a contract you also see your services, devices and terms.
Can colleagues see my tickets?
Yes, if both of you enable sharing in the settings. You can give access to up to 16 people from your company who have their own login.
Does the portal work on a smartphone?
Yes. It runs in current browsers on computers, tablets and smartphones, no installation needed.
Which languages is the portal available in?
German, English and French.
How do I change my email address?
Send us a short message or give us a call and we will change it for you.