Aftersales support and end-to-end system support
Our promise: we offer everything you need to fully handle your logistics processes in SAP EWM, from a single source.
The project is finished? Far from it. After a successful go-live, we will of course not leave you on your own as a customer, but continue to support you.
Now a wide range of different systems needs to be maintained:
- Software solutions such as OPAL Labelmanagement
- Hardware components such as access points, printers and mobile data capture devices
- Applying regular updates
- Training and support
- Optimisation based on the KPIs determined
You can find out everything you need to consider in the expandable section.
SAP EWM aftersales support
Aftersales support starts as soon as your SAP EWM system is introduced. Now a wide range of different systems needs to be maintained. These include software solutions such as OPAL Labelmanagement and hardware components such as access points, printers and mobile data capture devices. OPAL offers standard maintenance contracts and service level agreements for this, so tailor-made packages can be put together exactly to your requirements in terms of availability and cost. With our modern tools, we support our customers quickly and cost-effectively. At the same time, we protect them optimally against external attacks by monitoring and testing the manufacturers’ important updates and installing them early when needed.
Software maintenance and aftersales support
Software maintenance is the most important part of SAP EWM aftersales support. Our software maintenance contracts give you more than just bug fixing: you can be sure that your solution will also be adapted to modernisations of partner systems and operating systems. Additional SLAs (service level agreements) guarantee you availability and response times, up to 24/7.
Hardware maintenance and aftersales support
We offer three standard maintenance contracts with different response times. These can be extended with replacement devices. Thanks to a network of service locations spread across the DACH region, we can be on site quickly practically anywhere.
Device management
Our modern tools also enable us to offer you our device management solutions. This means we can monitor and update your devices continuously, so we are able to support users in the best possible way. One of our customers has sites in Italy, Poland, Austria and Germany. In the past, technician call-outs would have been very costly. Today, we connect to the devices and support the users remotely. We test new software versions and, if successful, release them for all other users. This happens overnight so that it does not interrupt the workflow. The same applies to the customer’s printers.
We reliably receive alerts before problems occur. This allows us, for example, to adjust the print head temperature. Thanks to all these aids, we can detect and prevent potential system failures at an early stage. We support operators and keep system availability consistently high, and all at very attractive conditions. SAP EWM aftersales support at its best, making your TCO calculations unbeatably favourable.
